Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at csoverpoweredinsoles@gmail.com. Please note that returns will need to be sent to the address received through email (Contact Us).
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at csoverpoweredinsoles@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csoverpoweredinsoles@gmail.com.

At Overpowered Insoles, we strive to ensure customer satisfaction with every purchase. We understand that occasionally, a product may not meet your expectations or arrive in perfect condition. To facilitate a fair and transparent return process, we have implemented the following policy:

  1. Approval and Declination: We reserve the right to approve or decline any return request based on our assessment of the situation. This assessment includes, but is not limited to, factors such as the condition of the product, adherence to the return timeframe, and compliance with our return policy guidelines.

  2. Reasoning: We carefully evaluate each return request and provide a reasoned decision. Our reasoning may consider factors such as product defects, shipping damages, incorrect item received, or other valid reasons. We aim to ensure a fair and consistent approach while prioritizing the best interests of our customers and maintaining the integrity of our return process.

  3. Open Communication: We encourage open communication throughout the return process. If your return request is declined, we are committed to providing clear and concise explanations, allowing you to understand our decision and address any concerns you may have.

  4. Exceptions: Certain products or circumstances may be subject to specific return restrictions, which will be clearly outlined in our product descriptions or communicated separately. Such exceptions may include but are not limited to personalized items, hygiene-sensitive products, or items classified as non-returnable due to safety or regulatory reasons.

  5. Return Policy Guidelines: To ensure a smooth and successful return, please refer to our complete Return Policy guidelines available on our website. Familiarizing yourself with these guidelines will help you understand the process, required documentation, and any specific requirements for initiating a return.

Please note that this return policy is subject to change without prior notice. We recommend reviewing our policy periodically to stay informed about any updates.

We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or require assistance, our dedicated customer support team is ready to assist you.